Refonte is expanding our IT team! We’re seeking someone enthusiastic about joining a fast-paced environment that encourages on-the-job learning. This role requires excellent people skills and a strong commitment to learning and execution. You should be adept at identifying patterns and prefer avoiding repetitive tasks. Your goal will be to enhance user satisfaction by developing simple, repeatable solutions for everyone.

You will:

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  Manage employee onboarding and offboarding, including leading new hire orientations, and provisioning and deprovisioning hardware, accounts, and access.
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  Provide general IT support to all Refonte employees, including help desk/service desk assistance and troubleshooting.
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  Maintain and provide technical support for all office technology, including printers, Zoom Rooms, room schedulers, and more.
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  Oversee IT asset management, ensuring accurate and actionable records are maintained for all required equipment.
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  Promote best practices established by IT and escalate inquiries as needed to the IT Systems and Infrastructure team.
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  Track, resolve, or dispatch all issues using our ticketing system (Jira Service Management).
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  Create and update technology documentation for internal IT teams and Refonte employees.
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  Maintain a continuous drive to enhance the user experience and improve internal processes with the mindset: 'How can I make things better?'
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  Must be willing to work in-office 100% of the time, 5 days a week, at our NYC office, and provide site support to over 200 employees.
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  Ability to prioritize tasks and shift focus as needed.
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  Possess a strong drive to learn and grow.

Ideally, you’d have:

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  1-2 years of corporate IT experience.
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  Deep understanding of computer fundamentals and troubleshooting, including hardware and software (Mac, Windows), as well as cloud technologies (Google Workspace, Slack, Zoom, Okta, Azure AD/M365).
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  A positive attitude and enthusiasm for developing new processes and policies in a rapidly growing organization.
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  Experience working with remote teams and multiple global offices, utilizing tools such as Slack and Zoom for support.
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  Security and compliance-focused mindset.

Compensation packages at Refonte for eligible roles include base salary, equity, and benefits. The salary range displayed in each job posting represents the minimum and maximum target salaries for new hires, based on work location and other factors, including job-related skills, experience, interview performance, and relevant education or training. Refonte employees in eligible roles are also provided equity-based compensation, subject to Board of Director approval. Your recruiter can provide more details about the specific salary range for your preferred location during the hiring process and confirm whether the role qualifies for an equity grant. Benefits include comprehensive health, dental, and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for extra benefits such as a commuter stipend.

Please refer to the job posting's subtitle to find the location of this position. For pay transparency, the base salary range for this full-time position in San Francisco, New York, and Seattle is $132,000—$158,400 USD.

About Us:

At Refonte, we believe that the shift from traditional software to AI is one of the most significant changes of our era. Our mission is to accelerate this transition across all industries, and our team is revolutionizing how organizations build and deploy AI. Our products drive the world's most advanced LLMs, generative models, and computer vision systems. We are trusted by leading generative AI companies like OpenAI, Meta, and Microsoft, as well as government agencies such as the U.S. Army and U.S. Air Force, and major enterprises including GM and Accenture. We are expanding our team to expedite the development of AI applications.

We believe that everyone should be able to be their authentic selves at work, which is why we are proud to be an affirmative action employer and an inclusive, equal opportunity workplace. We are dedicated to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity, or veteran status.

We are dedicated to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance or a reasonable accommodation during the application or recruiting process due to a disability, please contact us at official@refonte.ai. For additional information, please refer to the United States Department of Labor's Know Your Rights poster.

We adhere to the United States Department of Labor's Pay Transparency provisions.

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