Auditing Workflow

There are two ways to audit tasks:

• Audit completed tasks individually
• Audit all completed tasks within a date range
• Audit all tasks completed across a specific week

How to audit completed tasks individually:

• In the Tasks tab, filter on the Completed tasks
• Search for the task that you want to audit and click on "Audit Task"

How to audit all completed tasks within a date range:

• In the Quality tab, select the specified task date range, audit or batch status
• Click on the "Audit Tasks" button - this will allow you to audit a random sample of tasks

Audit all tasks completed across a week:

• In the Quality tab go to the "Tasks completed last week" tab under "Report"
• Select Audit for the desired week

Auditing Tasks

If you have multiple people on your team auditing at the same time, we will “lock” each task so that only one person can audit one task at a time. This was designed to prevent conflicted copies.

Audit Feedback

Within the audit workflow, you are able to make the following selections:

• Approve: Mark that tasks that have been completed according to instructions
• Make Changes: Fix tasks that have minor or non-critical errors that you can use to update your callback response immediately
• Reject: Signal that tasks have completed incorrectly. Please provide detailed comments for how our team can fix these mistakes moving forward

Reject vs. Make Changes

• The Refonte.Ai team will receive feedback regarding the caliber of your work from both Reject and Make Changes.
• Please Make Changes if you would like a fast or small change; you will receive an updated callback response immediately. Furthermore, not every assignment that is denied will be sent again. In order to talk about re-dos, please get in touch with your engagement manager.
• If there is a serious or more structural misinterpretation of the instructions, kindly reject the work and give thorough feedback! This will aid in the taskers' improvement.

Audit Reports

• Using the set of filtered tasks, the quality assurance dashboard will show the total number of reviews, accepts, and rejects. Furthermore, we offer the following reports:
• Tasks completed last week - allows you to audit tasks that have been tallied by date of completion for the previous four weeks, from Monday at 00:00 to Sunday at 23:59 PST.
• Task Level Report - gives you a list of tasks together with the auditor and the estimated time of completion
• Auditor Tracker - shows an audit report for tasks in batches
• Note: this is only available if you are use batches. To learn more about batches, please see this article
• Auditor Quality - displays a summary of reviews, accepts, and rejects per auditor